Thomas Home Services Satisfaction Guarantee!
Our Promise to You
At Thomas Home Services we always put customers first. That means you and your home will be treated with the utmost care and respect.
When you enlist the services of a plumbing, or HVAC company, we understand that you expect nothing short of precision and accuracy. We abide by the strictest standards and practices, and if our background checked, drug tested, and certified technicians do not provide a level of service that meets your expectations, we promise to make it right.
We have so much faith in our technicians, techniques, and customer service approach that we back our work with a 100% customer satisfaction guarantee.
Thomas Home Services is proud to offer the following guarantees:
Service & Repair Money Back Guarantee
If you are not 100% satisfied with the plumbing, air conditioning or heating service we have provided, we will refund your money. If our technicians smoke or swear in your home, are not drug-free, do not wear shoe covers or leave your home without cleaning up, you do not pay for the service. Should a repair fail in the first year, we will repair it again absolutely free.
Equipment & Fixture Money Back Guarantee
We guarantee that the air conditioning, heating, electrical, or plumbing equipment and/or fixtures we supply and install in your home will perform as we have stated. If your equipment or fixture fails during normal use in the first year, we will either repair or replace the item at no charge to you.
At Thomas Home Services, we offer these guarantees because we want our customers to have complete faith in our ability to provide top-quality support, safety, and value. We believe in using the most advanced technology and techniques, providing a kind of service that exceeds all of your standards.