Plumbing Service Manager
Salary: $60,000-75,000 DOE
Send resumes to apply@thomashomeservices.com

About Thomas Home Services:
Thomas Home Services is an expanding eight truck residential HVAC/Plumbing service, repair, and replacement company located in Chandler, Arizona. We have been serving the Phoenix metropolitan area for more than 10 years. The Thomas Home Services Team is committed to providing a positively memorable experience for our client’s every time, and we do that by inspiring each other to be better than we were the day before.

Position summary:
As the Plumbing Service Manager, you will play a pivotal role in leading the plumbing technicians to reach greater heights and abilities. This position will require an outstanding leadership mentality with the ability to tackle challenging situations and deliver top notch customer satisfaction. We will provide a company truck for you to drive to appointments as well as take home at the end of the day. You will provide estimates, take service calls and oversee the completion of projects etc.

Duties:

  • Clearly communicate a plumbing diagnosis to the client
  • Make appropriate recommendations for needed repairs
  • Calculate and share pricing with the client
  • Get authorization for needed repairs from the client
  • Service, repair, and/or replace, all types of plumbing fixtures
  • Clear clogged sewers and drains
  • Turn in all necessary paper work daily
  • Manage direct cost budget associated with jobs

Requirements:

  • Lead a team of talented plumbers to new heights by outstanding leadership & technical ability
  • Manage recruiting, interviewing, hiring, training, and performance reviews for plumbing department
  • Expert customer service
  • Expert diagnosis’ of customers’ entire plumbing system
  • Inspect plumbing systems for possible future breakdowns
  • Maintain neat work area when performing repairs
  • Double checking work done to ensure perfect results and superior five star reviews
  • Maintain a mentality of safety first to protect yourself and others
  • Deliver outstanding driving ability
  • Never sell a repair client does not need
  • Maintain an average of $500+ per call
  • Utilize our Thomas Home Services pricing guide
  • Sign up customers for out Thomas Loyalty Club and explain benefits
  • Record age of critical plumbing equipment (e.g., water heater) on each job so ensure we send correct technician to the job
  • Maintain clean cut appearance
  • Maintain your vehicle at all times (i.e., washed, gauges, clean inside, stocked w/ parts)
  • Park branded vehicle (i.e., legally) in a way that provides maximum exposure
  • Lead the way by following our company core values and influence your team to do so
  • Valid driver’s license

Compensation:

  • $60,000-$75,000 DOE

Benefits:

  • PTO (up to three weeks per year)
  • Paid holidays/sick time
  • Your own company truck
  • Sales commission opportunities
  • Boot/Tool allowance
  • Company matched IRA