Welcome to the Club!

Prepare For Exclusive Benefits

Familiarize yourself with the specifics of your membership plan. Knowing what is included can save you time and stress when an issue arises. Refer to the membership brochure for detailed information.

As soon as you notice a problem, report it. The sooner you schedule a service, the quicker we can resolve the issue. Early detection and prompt action can prevent further damage and more extensive repairs.

Don’t hesitate to ask our technicians questions about the repairs and maintenance of your home systems. Understanding what is being done and why can help you better care for your home.

As a Thomas Loyalty Club member, you have access to priority scheduling. Make sure to utilize this benefit to get quicker service, especially during peak times.

We define an emergency as the failure of a covered item which may cause personal injury or substantial damage to property if not addressed within 24 hours of notification.

If you have any questions or concerns, don’t hesitate to contact our customer service team. We’re here to help you make the most of your TLC membership.

When can I use my $300 voucher for repairs?

You will receive your free service coupon each year on your membership anniversary.

Can I transfer my membership if I move?

Yes, your membership can be transferred to your new address. Contact us to update your information.

Are there any service fees or trip charges?

TLC members enjoy a reduced service fee of only $49 for HVAC and plumbing service calls (usually $89).

What services are included in the semi-annual HVAC maintenance?

Our comprehensive HVAC maintenance includes system inspections, cleaning, and performance optimization.

What does the annual plumbing inspection cover?

The annual inspection includes checking for leaks, water pressure, and the overall condition of your plumbing system.

What kind of customer service can I expect?

Thomas Home Services boasts award-winning customer service, ensuring respectful and professional interactions throughout the entire process.

Still have questions about your TLC membership? Give our office a call. We are more than happy to assist you!